OrelyseBijoux

We ship your order within 24 to 48 hours. Delivery takes 2 to 4 business days in mainland France.

Your order number can be found in the confirmation email you received after your purchase. You can also find it in your customer account.

Don't worry! First, check your spam or junk mail. If you still can't find anything, please don't hesitate to contact us at contact@orelysebijoux.com or via our customer service page used during your order.

Unfortunately, once payment has been made, it is no longer possible to modify your order. We prepare your jewelry quickly to ship it to you as soon as possible.

We advise you to remove your jewelry before any contact with water. Although our jewelry is of good quality with a low risk of oxidation, limescale can alter its shine over time. Also avoid chemicals, perfumes, and cosmetics to preserve its brilliance long-term. Consult our care tips page for more information.

All our jewelry is made of stainless steel or fine gold-plated 925 sterling silver, nickel-free. They are perfectly suited for sensitive and reactive skin.

Yes, you have 14 days to return your unworn jewelry in its original packaging with all accessories. Return shipping costs are at your expense. Consult our return policy page for more information.

If your jewelry arrives damaged in transit, you have a maximum of 48 hours to notify us by email or via our contact page. After this period, no returns will be possible.
Please refer to our return policy page for more information.

You can contact us by email at contact@orelysebijoux.com or via our contact page. We respond within 24 to 48 hours.