Delivery and Returns

At OrelyseBijoux, we do everything we can to ensure your treasures reach you in the best possible condition.

Your delivery

All your orders are carefully prepared and shipped directly from France.


Preparation times
Your jewelry is generally shipped within 1 to 3 business days after your payment is validated. Once the package is handed over to the carrier, delivery times depend on your destination.


Tracking your package
As soon as your order leaves our workshop, you will receive a confirmation email containing a tracking number. You will then be able to track the delivery of your jewelry in real time.


Damage and problems upon receipt
We invite you to check the condition of your package upon receipt. If you notice any anomaly (damaged packaging, missing product), please inform us within 48 hours via our contact page. After this period, we will unfortunately no longer be able to process claims related to transport or the initial condition of the product.

Returns and Exchanges

Right of withdrawal
You have a period of 14 days after receiving your package to inform us of your wish to return an item. After this period, we will unfortunately not be able to offer an exchange or refund.

In case of partial return of an order purchased in a bundle or with a promotional offer (e.g., 2nd item at -50%, 10% discount on the 1st order), the benefit of the offer is cancelled: the retained items will then be recalculated at their original unit price, and the difference will be deducted from your refund.

Return conditions
To be accepted, jewelry must be returned in its original condition, unworn and in its packaging.

Return processing fees
For any return without legitimate reason (change of mind, wrong choice, size issue, damage reported beyond 48 hours after receipt), processing fees will be deducted from your final refund:

  • France: €4.50 deducted.

  • Other countries: €6.50 deducted.


Return procedure

  1. Contact us via our Contact page, specifying your order number, or by email at contact@orelysebijoux.fr, providing detailed photos of the items and your order number.

  2. After review and acceptance, we will send you return instructions.

  3. Return shipping costs are the responsibility of the customer. The package must have a tracking number to guarantee its reception.

Refunds
Once your return is inspected, we will notify you of the approval or rejection of your refund. If approved, you will be refunded to your original payment method within 10 business days.

A question?

Our customer service is at your disposal for any questions regarding your delivery. Feel free to write to us, we will be happy to assist you.

Frequently Asked Questions

Find answers to your questions

  • We ship your order within 24 to 48 hours. Delivery takes 2 to 4 working days in metropolitan France.

  • Your order number can be found in the confirmation email you received after your purchase. You can also find it in your customer account.

  • Don't worry! First, check your spam or junk email folder. If you still can't find anything, please feel free to contact us at the email address: contact@orelysebijoux.com or via our customer service page used during your order.

  • Unfortunately, once payment has been made, it is no longer possible to modify your order. We prepare your jewelry quickly to ship it to you as soon as possible.

  • We advise you to remove your jewelry before any contact with water. Although our jewelry is of good quality with a low risk of oxidation, limescale can alter its shine over time. Also avoid chemicals, perfumes, and cosmetics to preserve their brilliance long-term. See our jewelry care tips page for more information.

  • All our jewelry is made of stainless steel or fine gold-plated sterling silver, nickel-free. They are perfectly suitable for sensitive and reactive skin.

  • Yes, you have 14 days to return your unworn jewelry in its original packaging with all accessories. Return shipping costs are at your expense. See our return policy page for more information.

  • If your piece of jewelry arrives damaged during transport, you have a maximum of 48 hours to notify us by email or via our contact page. After this period, no returns will be possible.
    Consult our return policy page for more information.

  • You can contact us by email at contact@orelysebijoux.com or via our contact page. We respond within 24 to 48 hours.