We ship your order within 24 to 48 hours. Delivery takes 2 to 4 working days in metropolitan France.

Your order number can be found in the confirmation email you received after your purchase. You can also find it in your customer account.

Don't worry! First, check your spam or junk email folder. If you still can't find anything, please feel free to contact us at the email address: contact@orelysebijoux.com or via our customer service page used during your order.

Unfortunately, once payment has been made, it is no longer possible to modify your order. We prepare your jewelry quickly to ship it to you as soon as possible.

We advise you to remove your jewelry before any contact with water. Although our jewelry is of good quality with a low risk of oxidation, limescale can alter its shine over time. Also avoid chemicals, perfumes, and cosmetics to preserve their brilliance long-term. See our jewelry care tips page for more information.

All our jewelry is made of stainless steel or fine gold-plated sterling silver, nickel-free. They are perfectly suitable for sensitive and reactive skin.

Yes, you have 14 days to return your unworn jewelry in its original packaging with all accessories. Return shipping costs are at your expense. See our return policy page for more information.

If your piece of jewelry arrives damaged during transport, you have a maximum of 48 hours to notify us by email or via our contact page. After this period, no returns will be possible.
Consult our return policy page for more information.

You can contact us by email at contact@orelysebijoux.com or via our contact page. We respond within 24 to 48 hours.