Our customer service team is available to answer any questions, provide advice, or offer clarification regarding your order.
You can reach us at the following address: contact@orelysebijoux.fr or via the contact form below (Monday to Friday).
We ship your order within 24 to 48 hours. Delivery takes 2 to 4 business days in mainland France.
Your order number can be found in the confirmation email you received after your purchase. You can also find it in your customer account.
No worries! First, check your spam or junk mail. If you still can't find anything, feel free to contact us at contact@orelysebijoux.com or via our customer service page used when ordering.
Unfortunately, once payment has been made, it is no longer possible to modify your order. We prepare your jewelry quickly so that we can ship it to you as soon as possible.
We advise you to remove your jewelry before any contact with water. Although our jewelry is of high quality with a low risk of oxidation, limescale can alter its shine over time. Also avoid chemicals, perfumes, and cosmetics to preserve its brilliance long-term. Consult our jewelry care tips page for more information.
All our jewelry is made of stainless steel or 925 sterling silver plated with fine gold, nickel-free. They are perfectly suitable for sensitive and reactive skin.
Yes, you have 14 days to return your unworn jewelry in its original packaging with all accessories. Return shipping costs are at your expense. Consult our return policy page for more information.
If your jewelry arrives damaged during shipping, you have a maximum of 48 hours to notify us by email or via our contact page. After this period, no returns will be possible.
Consult our refund policy page for more information.
You can contact us by email at contact@orelysebijoux.com or via our contact page. We respond within 24 to 48 hours.
