As described in our Privacy Policy, we collect personal information from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons detailed in our Privacy Policy.

We understand that sharing personal data for targeted advertising based on your browsing may be considered a "sale," "sharing," or "targeted advertising" under privacy laws in certain U.S. states. Depending on your location, you may therefore have a right to opt out of these activities. If you wish to exercise this right, please follow the instructions below.

If you visit our website after enabling the Global Privacy Control opt-out setting, depending on your location, we will treat this as a request to opt out of activities that may be considered a "sale" or "sharing" of personal information, or any other use that may be considered targeted advertising, for the device and browser you used to access our site.

Frequently Asked Questions

Find answers to your questions

  • We ship your order within 24 to 48 hours. Delivery takes 2 to 4 working days in metropolitan France.

  • Your order number can be found in the confirmation email you received after your purchase. You can also find it in your customer account.

  • Don't worry! First, check your spam or junk email folder. If you still can't find anything, please feel free to contact us at the email address: contact@orelysebijoux.com or via our customer service page used during your order.

  • Unfortunately, once payment has been made, it is no longer possible to modify your order. We prepare your jewelry quickly to ship it to you as soon as possible.

  • We advise you to remove your jewelry before any contact with water. Although our jewelry is of good quality with a low risk of oxidation, limescale can alter its shine over time. Also avoid chemicals, perfumes, and cosmetics to preserve their brilliance long-term. See our jewelry care tips page for more information.

  • All our jewelry is made of stainless steel or fine gold-plated sterling silver, nickel-free. They are perfectly suitable for sensitive and reactive skin.

  • Yes, you have 14 days to return your unworn jewelry in its original packaging with all accessories. Return shipping costs are at your expense. See our return policy page for more information.

  • If your piece of jewelry arrives damaged during transport, you have a maximum of 48 hours to notify us by email or via our contact page. After this period, no returns will be possible.
    Consult our return policy page for more information.

  • You can contact us by email at contact@orelysebijoux.com or via our contact page. We respond within 24 to 48 hours.